MMerchantLink

SMS Program

Last updated September 23, 2026

MerchantLink sends text messages on behalf of the businesses that use it (“merchants”) to their customers who have opted in. Messages are about the customer’s own invoices, payment links, payment reminders and receipts. We do not send marketing messages.

How customers opt in

Customers opt in through a web form. There are two places this happens:

  • Hosted payment page: when a customer views an invoice or payment link on MerchantLink’s payment page, they can enter a mobile number and check an unchecked box agreeing to receive invoice, payment link and receipt texts.
  • Merchant sign-up form: when a merchant collects a customer’s details, the customer uses the merchant’s MerchantLink sign-up page to enter their name and mobile number and check the same unchecked consent box.

The disclosure includes message frequency, message and data rates, HELP and STOP instructions, and links to our Terms and Privacy Policy. Consent is not required to pay. Each opt-in is recorded with the date, time, source and the exact wording agreed to.

As shown on every MerchantLink payment page

Unchecked by default. Not required to pay.

Screenshot of a MerchantLink payment page showing the optional mobile number field and the unchecked SMS consent checkbox above the payment options
Screenshot: a MerchantLink payment page (sample merchant). The mobile number and consent box are optional, unchecked by default, and not required to pay.
Screenshot of a merchant's MerchantLink text sign-up form with name, mobile number, optional email and the unchecked SMS consent checkbox
Screenshot: a merchant’s MerchantLink text sign-up page (sample merchant) (merchantlink.ai/opt-in/<merchant>), shared by the merchant as a link or QR code.

What customers receive

  • Invoices and payment links from the merchant
  • Payment reminders before and after an invoice is due
  • Payment receipts and confirmations
  • Replies to their questions about a bill, when the merchant sends one

Message frequency varies with the customer’s invoices and payments. Message and data rates may apply.

Texts are transactional only. Donation requests, open-amount “pay us” links and marketing are never sent by text; merchants share those by email, link or QR code.

Opt-in confirmation (sent once when a number opts in):

  • MerchantLink: You are subscribed to invoice and payment texts on behalf of businesses using MerchantLink. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out.

Sample messages:

  • Brightside Landscaping via MerchantLink: Invoice INV-1009 $615.00. Pay securely: https://www.merchantlink.ai/pay/k7m2x9q4hd Reply STOP to opt out, HELP for help.
  • Brightside Landscaping via MerchantLink: Payment of $615.00 for invoice INV-1009 received. Thank you! Receipt: https://www.merchantlink.ai/pay/k7m2x9q4hd/complete?payment=pay_x Reply STOP to opt out.

Opting out and getting help

  • Reply STOP (or UNSUBSCRIBE, CANCEL, END, QUIT) at any time to stop receiving messages. You will receive one confirmation and no further texts. Reply START to resume.
  • Reply HELP for help. Response: “MerchantLink: invoice and payment texts on behalf of businesses using MerchantLink. Msg frequency varies. Msg & data rates may apply. Help: support@merchantlink.ai. Reply STOP to opt out.”
  • Or email support@merchantlink.ai.

Carriers are not liable for delayed or undelivered messages.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers and SMS opt-in data and consent are never shared with third parties for their marketing. See our Privacy Policy.